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Shipping Policy

1. Order Processing Time

  • All orders are processed within 3–5 business days.

  • Orders are not processed or shipped on weekends or public holidays.

  • During periods of high order volume, shipments may be delayed by a few days. Please allow additional time for delivery.

  • If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

  • Shipping charges are calculated and displayed at checkout.

Delivery estimates:

  • Within New Zealand:

    • 1–3 business days to central areas

    • +1–2 additional days for remote areas

  • To Australia (FedEx services):

    • FedEx Priority: 1–2 business days to central areas (+1 day for remote)

    • FedEx Economy: 2–4 business days to central areas (+1–2 days for remote)

Note: Delivery delays can occasionally occur.

3. Shipment to P.O. Boxes

  • We ship to addresses within New Zealand and Australia, including P.O. Boxes.

4. Shipment Confirmation & Order Tracking

  • You will receive a Shipment Confirmation Email with a tracking number once your order has shipped.

  • The tracking number will be active within 24 hours.

5. Customs, Duties, and Taxes

  • We are not responsible for any customs duties, taxes, or fees applied to your order.

  • All charges imposed during or after shipping (e.g., tariffs, taxes) are the customer’s responsibility.

6. Damages

  • We are not liable for any products damaged or lost during shipping.

  • If you receive a damaged order, please contact the shipment carrier to file a claim.

  • Save all packaging materials and damaged goods before filing a claim.

7. International Shipping Policy

  • We currently ship only within New Zealand and Australia.

  • Shipping to other countries may be arranged on request. Please contact us at:

8. Returns Policy

For return and refund inquiries, please contact: