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Shipping policy

1. Order Processing Time

  • Dispatched within 1 working day. Delivered in 1 to 4 working days NZ-wide.

  • Orders are not processed or shipped on weekends or public holidays.

  • During periods of high order volume, shipments may be delayed by a few days. Please allow additional time for delivery.

  • If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

  • Shipping charges are calculated and displayed at checkout.

Delivery estimates:

  • Within New Zealand: Dispatched within 1 working day. Delivered in 1 to 4 working days NZ-wide.

Note: Delivery delays can occasionally occur.

3. Shipment to P.O. Boxes

  • We ship to addresses within New Zealand, including P.O. Boxes.

4. Shipment Confirmation & Order Tracking

  • You will receive a Shipment Confirmation Email with a tracking number once your order has shipped.

  • The tracking number will be active within 24 hours.

5. Customs, Duties, and Taxes

  • We are not responsible for any customs duties, taxes, or fees applied to your order.

  • All charges imposed during or after shipping (e.g., tariffs, taxes) are the customer’s responsibility.

6. Damages

  • Goods we arrange to deliver are at our risk until you receive them. If your order arrives damaged or does not arrive, contact us at [email protected] within 7 days if you can, with photos, and we will deal with the carrier and put it right. Please keep the packaging. See our Returns and refunds policy.

  • Save all packaging materials and damaged goods before filing a claim.

7. International Shipping Policy

  • We currently ship only within New Zealand.

8. Returns Policy

For returns and refunds, see our Returns and refunds policy.